INSPECTION DISPUTE PROCESS

For Weight disputes please provide the following:

  • The Packing Slip or Invoice (must include a breakdown of the items that were shipped and a description of those items).

AND

One or more of the following:

  • ¬†Manufacturer Specification sheets
  • Website that shows how much the product weighs
  • Recent Certificate of Calibration for their scales

For Classification Disputes provide the following:

  • The packing Slip or Invoice (must include a breakdown of the items that were shipped and a description of those items)

AND

One or more of the following:

  • Picture of the item from a brochure, catalog, website, etc.
  • Actual Manufacturer Specification sheets

Please note: handwritten changes to the Bill of Lading will not suffice for disputing a weight & inspection changes.

Please submit your documentation for dispute prior to paying the freight charges.

Email documentation to auditresolution@shipandsave.com referencing pro numbers, carrier name and CTL invoice number.